Privacy Policy —
How gv111 Protects Your Data

When you register, use, or interact with the gv111 platform, we collect certain categories of personal data that are necessary to deliver our services safely and in compliance with applicable obligations. We collect only what is reasonably required — we do not collect data speculatively or beyond what the purposes described in this Privacy Policy demand.

The categories of personal data we may collect about you include the following:

Where you choose not to provide certain categories of data — particularly identity and financial data required for KYC — gv111 may be unable to process withdrawals, approve bonuses, or maintain your account in an active state, as these checks are a necessary condition of operating a safe and compliant gambling platform.

gv111 processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which we use your personal data are set out below, together with the legal basis that justifies each use.

• Account creation and management: To register your gv111 account, verify your identity, maintain your profile, and provide you with access to the platform's full range of features including casino games, sports betting, and promotions.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to reconcile your account balance, and to detect and prevent fraudulent transactions. All financial data is handled in accordance with the requirements of our payment partners.
• Identity and age verification (KYC): To confirm that you meet the minimum age requirement of 18 years, to verify that the payment methods on your account belong to you, and to fulfil our anti-money laundering (AML) compliance obligations.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance via live chat and email. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.
• Personalisation and platform improvement: To understand how you use gv111, to recommend games and promotions that match your interests, and to improve the design, performance, and content of the platform based on aggregate usage patterns.
• Responsible gaming monitoring: To monitor your gambling activity for signs of problem gambling behaviour, including unusual betting patterns, deposit frequency, and session length, and to proactively offer responsible gaming tools where appropriate.
• Marketing communications: To send you promotional offers, bonus announcements, and seasonal campaign notifications via email or SMS, but only where you have provided your explicit consent to receive such communications. You may withdraw this consent at any time.
• Security and fraud prevention: To detect and investigate suspicious activity on the platform, to prevent unauthorised account access, and to protect gv111 and its players from fraud, bonus abuse, and money laundering.
• Legal and regulatory compliance: To meet our obligations under applicable laws and regulations, to respond to lawful requests from competent authorities, and to establish, exercise, or defend legal claims where necessary.

gv111 does not sell your personal data to any third party. We do not share your data with advertisers, data brokers, or social media platforms. However, in order to operate the platform and fulfil our legal obligations, we do share limited categories of personal data with a carefully selected group of trusted partners and service providers, each of whom is bound by strict data protection obligations.

The third parties with whom gv111 may share your personal data, and the specific reason for each disclosure, are as follows:

• Payment service providers (bKash, Nagad, Rocket, Upay): Transaction reference data including your registered mobile number and transaction amounts is shared with your chosen mobile financial service provider solely to process your deposit or withdrawal. These providers have their own privacy policies governing their use of this data.
• Game software studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others): A session token and limited technical data is passed to the game studio's servers when you launch a game, to enable fair-play certification and game history logging. No personally identifiable information (PII) beyond a pseudonymous player ID is shared with game studios.
• Identity verification providers: Where KYC document verification is performed by a third-party identity verification service, your submitted documents and identity data are shared with that provider under a data processing agreement. Verified results are returned to gv111 and the documents are not retained by the provider beyond their stated retention policy.
• Analytics and platform performance providers: Aggregated and anonymised technical and usage data may be shared with analytics service providers to help us understand platform performance and user experience. This data does not identify you personally.
• Law enforcement and regulatory authorities: gv111 may be required by law to disclose your personal data to competent authorities including law enforcement agencies, financial intelligence units, or other regulatory bodies where we receive a valid and lawful request to do so. We will notify you of such a disclosure where we are legally permitted to do so.
• Business transfers: In the unlikely event that gv111 is subject to a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change and your rights under this Privacy Policy will continue to apply.

gv111 uses cookies and similar tracking technologies (including local storage and session storage) to operate core platform functionality, remember your preferences, and analyse how players use the site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

A cookie is a small text file placed on your device by a website you visit. Cookies are widely used to make websites function correctly and to provide useful information to the site operator. gv111 uses the following categories of cookies:

gv111 does not use third-party advertising cookies or tracking pixels for cross-site behavioural advertising. We do not allow social media platforms to place tracking cookies on gv111 pages.

gv111 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed for its original purpose and no legal obligation requires its continued retention, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

Our standard data retention periods by category are as follows:

• Account and identity data: Retained for the duration of your active account plus a minimum of 5 years after account closure. This extended retention period is required by anti-money laundering regulations and financial compliance obligations.
• Transaction and payment records: Retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping requirements.
• KYC documents: Retained for the duration of your active account plus 5 years after closure. Copies of documents submitted for KYC are stored in an encrypted document vault with access restricted to authorised compliance staff only.
• Support communications: Live chat transcripts and email correspondence are retained for up to 3 years from the date of each interaction for quality assurance, dispute resolution, and training purposes.
• Technical and usage data: Retained for up to 24 months in identifiable form, after which it is aggregated and anonymised for statistical analysis.
• Marketing preferences: Retained for as long as your account remains active. If you withdraw marketing consent, your preference is updated immediately and retained as a record to prevent accidental re-subscription.

gv111 employs a layered security architecture to protect the personal data it holds. Our security measures include:

• TLS/SSL encryption on all data in transit between your device and gv111's servers.
• AES-256 encryption for sensitive data at rest, including KYC documents and payment method records.
• Role-based access controls limiting staff access to personal data strictly to those whose job function requires it.
• Multi-factor authentication for all internal staff systems that can access player personal data.
• Regular penetration testing and security audits conducted by independent security specialists to identify and remediate vulnerabilities proactively.
• Incident response procedures that define how gv111 detects, responds to, and notifies affected players in the event of a data security incident.

As a player on gv111, you hold a number of rights in relation to your personal data. gv111 is committed to honouring these rights promptly and without placing unnecessary barriers in the way of their exercise. To submit any of the requests described below, please contact our support team via live chat in your account dashboard or by email at [email protected].

• Right of access: You have the right to request a copy of all personal data gv111 holds about you. We will provide this in a structured, readable format within 5 business days of receiving a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many basic account details directly from your account profile page.
• Right to erasure ("right to be forgotten"): You may request that gv111 delete your personal data. We will honour this request where there is no overriding legal obligation to retain the data (for example, AML retention requirements mean that transaction records cannot be deleted within the mandatory retention window even upon request).
• Right to restriction of processing: You may request that gv111 restrict the way in which it processes your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) so that you can transfer it to another service if you choose to do so.
• Right to object: You have the right to object to gv111's processing of your personal data for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests where you believe your individual circumstances warrant it.
• Rights relating to automated decision-making: Where gv111 makes a consequential automated decision about your account (such as an automated restriction), you have the right to request human review of that decision and to contest the outcome.

gv111 is strictly an adults-only platform. We do not knowingly collect, process, or retain any personal data relating to persons under the age of 18. Our registration process includes an age declaration, and our KYC verification procedures are designed to detect and prevent underage registration.

If gv111 becomes aware at any point that an account belongs to a person under the age of 18, the account will be closed immediately, all associated personal data will be deleted in accordance with our data retention policy (subject to any mandatory legal retention obligations), and all balances on the account will be handled in accordance with our Terms & Conditions.

gv111 supports the use of third-party parental control tools that allow parents and guardians to block access to gambling websites on shared household devices and mobile phones. These tools operate independently of gv111 and provide an additional layer of protection for families across Bangladesh.

gv111 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, the services we offer, and applicable legal requirements. When material changes are made, we will display a notice on the gv111 platform and update the effective date shown at the top of this page. For significant changes that meaningfully affect your rights or how your data is used, we may also send a direct notification to your registered email address or mobile number.

We encourage you to review this Privacy Policy each time you return to gv111, particularly after receiving a notification of changes. Your continued use of the platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using the platform and close your account.

The English version of this Privacy Policy is the authoritative version. In the event of any conflict or inconsistency between this document and any other version or translation, the English text takes precedence.

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the gv111 Privacy Policy. If you have a copy of a previous version, please discard it and refer to this document for the current terms.